Frequently Asked Questions
- Q: What is helium?
A: heliumx is an affordable business web hosting service by MAGSNET LIMITED. heliumx is suitable for personal hosting needs as well as Small & Medium size companies that not only look for affordability, faster access to website and email along with reliability. heliumx also offers cheap domain name registration.
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Q: Why should I choose helium over other web hosting?
A: It's faster than any other hosting service and is more affordable.
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Q:
How much it would cost me?
A:Our hosting starts from Rs. 1,999 per year. Please visit our web hosting page to view affordable hosting plans offered by us.
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Q:
How do I buy hosting service?
A: From the web hosting packages page, choose BUY NOW and then click on the FINALIZE ORDER button.
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Q:
Which plan should I choose?
A: Depending upon how much size and features you need. We recommend starting with
heliumx Red which is most affordable business hosting package
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Q: I use Windows on my computer. Will Linux Hosting plan work?
A: Yes! You can still get Linux hosting. It is not dependent on your local computer operating system such as Windows Vista, Windows 7, Windows XP, Mac OSX or Ubuntu.
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Q:
How do I pay?
A: We accept cheques, credit cards (online), PayPal. You can also deposit the payment to our online account directly via 1000+ MCB Online branches.
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Q:
Do I get control panel to manage my hosting?
A: Yes, you will get your control panel to manage your web hosting. We offer CPANEL, the best hosting control panel available. Features including email management, web mail, password management, front page extension manager, disk usage, log analyzer, password protected directories, mySQL web admin interface and much more. Detailed user guide is available on our website support section.
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Q:
How do I upload my website?
A: You can upload your website using
any of your favorite FTP client such as Filezilla, CuteFTP, wsFTP
or by control panel provided by using FTP/File Manager.
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Q:
Can I check email via my Web Browser / Internet Explorer?
A: All of your email accounts are web enabled. You can check your email by visiting web-mail server address provided in setup email.
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Q:
Can I download emails on my computer?
A: Yes, if you have Microsoft Outlook, Windows Live Mail, Thunderbird,
Outlook Express, Evolution, Lotus Notes or any POP3/IMAP
compatible email client then you can download emails
to your computer.
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Q:
Do you offer Email SPAM protection?
A: Yes, we do offer spam protection for all your mail accounts. You can enable or disable spam box and spam protection via control panel.
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Q:
What do I do if I face a problem? Is there any technical
support available?
A: Technical support is available 24 hours a day and 7 days a week via email. However in case of emergency, you can call our support numbers at +92 21 111199299
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Q:
How soon can I get my helium hosting account?
A: We offer 10 minutes account activation. As soon as we receive your order form and payment, your account with be activated with-in 10 minutes.
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Q:
I have a domain name registered with another company?
How do I get helium hosting?
A: Simply place your order by selecting any web hosting package.
We can help you transfer your domain name to our hosting
service with no additional charge. Please contact our
technical support staff along with your order number.
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Q:
I have my hosting with another company. How do I switch
to helium hosting?
A: heliumx offers more flexibility
and features than other service providers. Place your
order online and we will help you move your hosting
from your existing hosting provider to us.
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Q:
Will my data or emails get lost in between transfer?
A: No data will be lost. We will
backup all your data and emails once you provide details
of your hosting service and move it to our servers.
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Q:
I don't have a domain name? Can I still have helium
hosting?
A: Yes. We offer sub domain hosting.
For example http://yourname.heliumx.com.
Sub domains are available at no charge with helium hosting.
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Q:
What are your domain name servers (DNS Servers)?
A: Our name servers are
NS1.MAGSNET.NET
NS2.MAGSNET.NET
NS3.MAGSNET.NET
NS4.MAGSNET.NET
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Q:
Do you offer any discount?
A: Helium is already a discounted
product. However we do run promotions and special offers
every month. Please check out special offer page on
our website.
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Q:
Can I host two websites with my helium account?
A: No. Helium is designed for single
domain web hosting service.
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Q:
Where are your servers located? And what speed?
A: All of our servers are located in our Data Center based in Karachi, Pakistan.
Redundant Optic fiber Network with full BGP protocol support and backup connectivity links. Earlier, we used to host in United States, however speed varies.
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Q:
How can I resell my web space?
A: Helium plan are designed for single
domain / user for small and medium business. However
if you have multiple domains to host, please visit reseller
section
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